Resource Manager
Responsibilities and Duties:
- Responsible for the management of up to 80 field technicians, including Project Management and career development.
- Receives project information/scope from Sales and established project timelines.
- Identifies resources for scope and allocates team.
- Responsible for onsite presence at project start up and close.
- Responsible for performing site audits to assure safety, quality and personnel policies are in compliance.
- Manage customer purchase order progression to assure projects are completed on time and within budget.
- Responsible for ensuring accurate and timely completion of all project documents.
- Responsible for the procurement of materials and special tools to support scope.
- Responsible for internal and customer project reporting as needed
- Act as customer liaison for project progress and help to develop future business opportunities.
- Technical assistance in the field (hands on) may be required on occasion.
- Responsible for approving timesheets and billing for assigned projects.
- Assist in defining the product strategy and roadmap.
- Support sales efforts as technical expert in the industry.
- Act as a leader within the company.
- Safety and vehicle incident management
- Responsible for growth and implementation of training programs and report documentation.
- Responsible for assisting with technical training programs, development and execution.
- Enforces safety guidelines and procedures. Acts as a safety role model and understands behavioral based safety. Understands the technical and practical aspects of the job and helps to ensure safe work practices are being followed.
- Assist the hiring team with the technical screening of candidates as needed.
- Responsible for supporting the management of the Network fleet program including disciplinary functions.
- Using engineering judgment and data to make sound business decisions. Engages cross functional groups throughout decision process to gather information and gain consensus.
Qualifications:
- High school diploma required. Associates or Bachelor’s degree preferred.
- 5 years’ experience as a project manager, project lead, or other management experience which have included managing large projects to successful outcome preferably in a related service, industrial or manufacturing setting.
- Technical background with 5 years of Field experience in the Wind industry.
- Demonstrated ability to train, build and lead a high performing technical team/operation.
- Proven ability to uphold high standards, demonstrate accountability and take ownership as a highly self-driven leader.
- Proven ability to facilitate multiple groups to work together to address challenging and complex problems.
- Functions effectively under pressure in environments of rapid change and conflicting demands and is capable of multi-tasking.
- Proven issues resolution and structured problem solving methodologies. Drives improvement in existing products and services to better meet customer needs.
- Demonstrated ability to achieve customer loyalty excellence through effective relationships and demonstration of value differentiation. Strong negotiation and customer service skills.
- Excellent English communication skills (verbal, active listening, written, meeting management, presentation).
- Valid driver’s license, passport, and ability to travel as needed to meet business objectives.
- Strong PC computer skills (MS office) required – Outlook, Work, Excel, and PowerPoint.
- Strong attention to detail.
- Ability to work independently and unsupervised.
- Ability to travel up to 50% as required.
